01 / Support & maintenance
Technical support and help desk
We address computer, software, peripheral and connectivity problems. Remote or on-site service is arranged according to need, location and the agreed scope.
PC Doctor’s history includes support for offices, retail and industry. We focus on understanding what is interrupting work and resolving it through documented service.
- User devices and software
- Printers and peripherals
- Workstation connectivity
02 / Support & maintenance
Servers, storage and backups
We assess the infrastructure supporting files, applications and internal services. Work can include configuration, diagnosis, maintenance and operational recovery of servers and storage.
Backup and recovery are scoped around operations. Projects requiring AI servers or private models connect with PCDoctor.ai for that specialty.
- Servers and internal services
- Storage and backups
- Diagnosis and operational continuity
03 / Support & maintenance
Preventive and corrective maintenance
We plan assessments of devices, networks, cameras, access systems and other installations. Preventive maintenance helps identify needs before they disrupt operations.
When a fault occurs, we document diagnosis, completed corrections and outstanding items. Parts, expansions and additional work are specified in their respective scopes.
- Scheduled assessments
- Fault diagnosis and service
- Reports and follow-up
04 / Support & maintenance
Domains, email and digital services
We retain the digital services that support our customers: domain registration, hosting and business email. Account, access and configuration needs are assessed for each organization.
Custom applications and websites are coordinated with CreatorCore. The proposal identifies what is configured, how it is managed and the included support.
- Domains including .com and .ec
- Hosting and business email
- Development coordinated with CreatorCore
05 / Support & maintenance
Training and technical handover
A system should be understandable to its users. We provide guidance on delivered functions, everyday controls and how to report an issue.
Documentation and training are tailored to the project, whether for office staff, property management, gatehouse operators or technical teams.
- User and management guidance
- Service documentation
- Recommendations and next steps
Technologies we work with
IT · Servers · Networks · Electronic security
Brands and equipment are selected around the project, compatibility and availability.Before we start
Frequently asked questions
Can support cover existing systems?
Yes. We first assess condition and define covered equipment, responsibilities and service arrangements.
Is remote and on-site support available?
Both can be arranged according to the issue, location and scope. Response arrangements are agreed in the proposal.